Skip to content


To build relationships based on trust, we favour transparency

Our charter demonstrates our commitment to provide a service that meets your expectations.

This charter was established to ensure successful cooperation with our customers.

It sets out the objectives to which all our Customer Service members are committed, in compliance with the applicable safety and quality rules (excluding any specific contractual commitments). Our charter:

  • Guarantees the quality of the work our teams carry out on your Cryostar equipment
  • Optimises equipment downtime during maintenance operations
  • Commits to continuously improve our response times to your requests
  • Provides ongoing technical support
  • Offers a constantly improving level of quality
  • Ensures proactive communication on our intervention times